FAQs

• When will I receive my order?
• Can I make a change to my order after it's been placed?
• Can I reorder?
• Can I rush process my order?
• Do I have to order a minimum qty?
• Do I have to use a credit card to order on your website?
• Do I still have access to my old account info?
• Do you have an affiliate program?
• Do you offer Studio Samples?
• How do I return an item?
• How do I sign up for your newsletter?
• How much does it cost to customize a product?
• What are Fit Styles?
• What are your business hours?
• What Is A CLE?
• What is a Studio Essential Bundle?
• What is sub-surface laser engraving?
• What is the warranty on flash drives?
• Why am I not seeing a digital preview?
• Can I get my product laser engraved in color?
• What is a PFD Partner and how will it affect my order?
• Why does my Studio-T smell like vinegar????
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Artwork

• What kind of artwork do I need?
• What size should my art file be?
• Uploading artwork multiple times
• How do I outline my fonts?
• May I have different artwork on each product?
• What if I want my artwork to be a size other than the standard imprint size?
• Where do I find design/art templates?
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PlayBook

• Getting started with your PlayBook
• How to load videos onto the PlayBook
• How to use the Full Wrap PlayBook template
• How can I make a slideshow that will play on my PlayBook?
• Can I add more than 1 slideshow or video to the PlayBook?
• Can I reformat the PlayBook
• Can I replace and change the videos or slideshows on the PlayBook?
• Do I need an internet connection in order to use the PlayBook?
• How do I add slideshows or videos to the PlayBook?
• How is the PlayBook powered?
• If I add JPGs to the PlayBook, will they autoplay?
• Is there a limited length of time for the slideshow?
• What type of cable is used for PlayBook?
• When will my PlayBook ship?
• Will the PlayBook play sound from my video or slideshow?
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Shipping

• Can I ship directly to my client?
• International Shipping duties and taxes
• Shipping internationally
• Shipping options within the US
• Shipping to Canada
• Shipping to US territories and military addresses
• What happened to Euro Post shipping?
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Technical

• Do I need to format my drives?
• Do you offer low capacity flash drives?
• Do you offer USB 3.0?
• How do I reformat my flash drives if I need to?
• How many photos can a flash drive hold?
• What is the speed of a flash drive?
• Who manufactures your flash drives?
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Codes & Vouchers

• Can I apply a promo code to a previously placed order?
• Can I apply more than one voucher code to my order?
• Voucher redemption and Voucher update

Marketplace

• Can I customize Marketplace products with my logo?
• Can I expedite shipping on marketplace?
• When will my Marketplace items ship?